If you cannot find the answer to your question or would like additional information about a LifeAid medical alert system, call us toll-free 24 hours a day, 7 days a week at 800-998-2400.
Top 5 Questions
- What if I’m not absolutely happy with LifeAid?
- How will emergency personnel gain access to my home?
- What is the average response time?
- Will the LifeAid help button work outside of my home?
- What system repair/replacement service is provided with the LifeAid medical alert system?
General
- How will emergency personnel gain access to my home?
- What if I lose power?
- How can I change the information that I originally gave LifeAid (ie. phone numbers, responder list, etc.)?
- What if I’m not absolutely happy with LifeAid?
- What are your Customer Service hours?
- Can my LifeAid medical alert system be moved if I move?
- How do I return my LifeAid when I no longer require it?
- What kind of training do LifeAid Care Specialists receive?
All LifeAid personnel begin their education process with formal classroom training followed by mandatory examinations at the end of each module. This period is followed by practical application training under the guidance of CSAA Certified instructors.
Following the new hire training process, all personnel are subject to performance reviews on a weekly basis for their first 3 months of service. Thereafter, all reviews are on a quarterly basis.
Service
- What is the average response time?
- Who am I reaching when I push my help button?
- How does LifeAid protect me if I fall in my bathtub?
- Will the LifeAid help button work outside of my home?
- Is the LifeAid medical monitoring center available around the clock?
- What procedures are used to test the LifeAid system?
- What type of information does a LifeAid Care Specialist have access to?
- Who will know that I have an emergency?
- What if I press the help button by mistake?
- Will LifeAid affect my telephone service?
- What if I am unable to speak when I press the Emergency button or help button?